Returns
At Rok&Billie – The Unique Rebel Boutique, we want you to be happy with your purchase. If an item isn’t quite what you wanted after all, no problem. You have the statutory right to return your order within the withdrawal period.
Free shipping & promotions
We offer free standard shipping within the Netherlands on orders of €99 or more. Free shipping applies only when the final order value is €99 or higher. If a (partial) return brings the final order value below €99, you will no longer qualify for free shipping and the standard shipping costs for the original shipment will be deducted from the refund amount.
Promotions and discounts apply only if the promotion terms are still met after a (partial) return. If the final order no longer meets these terms, the relevant promotion or discount will no longer apply and will be deducted from the refund amount.
Our SALE promotion offers an extra 10% stackable discount only when you purchase 2 or more SALE items. If you have fewer than 2 SALE items remaining after a return, the extra 10% stackable discount will no longer apply and will be deducted from your refund.
Return period
You have the right to cancel your order without giving a reason up to 14 days after receipt. After cancellation, you then have another 14 days to return the items to us.
Return policy
We ask that you return the items in their original condition as much as possible:
- Unworn and unused.
- With all original tags attached.
- Including any accessories.
- In the original packaging, if possible.
Items with signs of wear, makeup stains, odors, damage or other loss in value may be refused in whole or in part, or refunded with a deduction for loss in value.
Return costs
You are responsible for the cost of returning an order. You may use a carrier of your choice.
Refund
After receiving and inspecting your return, we will refund the amount for the returned items as soon as possible, and no later than 14 days after you registered the return. We may wait to issue the refund until we have received the return shipment or until you have provided proof that you sent it.
For a full return, you will also receive a refund of the standard outbound shipping costs paid, in accordance with legal requirements. For a partial return, the original shipping costs will not be refunded. Any shipping benefits, promotions or discounts that are lost as a result of the return will be deducted from the amount to be refunded.
If the product or packaging is more damaged than necessary to assess the item, we may charge a reduction in value.
Register a return
Fill in the enclosed return form and send your return to:
Rok&Billie – The Unique Rebel Boutique
Attn: Returns Department
Hexelseweg 4
7641 BB Wierden
Pack the items carefully so they arrive undamaged.